Annual Pass Terms & Conditions

Terms and conditions of Hobbledown Annual Pass Holders

 These terms and conditions apply at all times

 

• We may change, at any time, our terms and conditions and any rules relevant to how we run the park. These terms and conditions replace any previous version.

• Unless stated otherwise, all Annual Passes are for a period of 12 full calendar months from the date of purchase.

• Each entry into Hobbledown includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park.  Annual Passholders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-passholders.

• Annual passholders are only able to book three sessions at one time. Another booking can be made once a passholder has attended the park for one of their three initial bookings.

• An Annual Pass gives you unlimited pre-booked access to Hobbledown during advertised opening hours, except for a number of blackout dates which will not be more than 10 days per year. All blackout dates will be advertised on our website. On these dates Annual Passholders will receive discounted entry.

• Entrance to Hobbledown will not be allowed without a valid Annual Pass on their account.

• Any change of address and account details must be notified in writing by email to epsominfo@hobbledown,com.

• Annual Pass fees are paid in full at the time of application by card or cash, unless you have chosen to pay by direct debit.

• In all cases, we will not refund Annual Pass payments.

• Annual Passes are non-transferable. Any misuse of the pass (including another person using your pass) will result in confiscation without compensation and refused entry for that person.

• We accept no liability for loss or damage to customers’ or their children or guests’ property on our premises or in the car park.

• To protect all our customers, children and guests’ safety, any person visiting or using Hobbledown otherwise being on the premises must always follow the Rules of Play, pay particular attention to all notices and signs relevant to health and safety.  If you do not understand a notice or sign, please ask one of our team members.

• Facilities are available on a ‘first come, first served’ basis and we are not responsible if any piece of equipment, facility or service becomes temporarily unavailable, when due to another member of the paying public using them or the maximum levels in facilities or services have been reached (as set out in health and safety regulations).

• If we are forced to close fully due to circumstances beyond our control, we cannot guarantee Annual Passes will be extended or monies refunded, however this can be reviewed depending on the circumstances.

• Management reserves the right to refuse entry and revoke an Annual Pass at any time without refund.

• Last admission is always one hour before the stated closing time.

• We require each Annual Passholder to have a full, clear image of their face attached to their pass. If this is not fulfilled, passholders may be denied entry.

Enhanced Passes

• Members have the opportunity to purchase one Enhanced Pass (EP) to accompany their membership. This allows a single adult to accompany the child or children on their Annual Pass without the main adult member present. For example, an Enhanced Pass may be purchased by a grandparent who would accompany their grandchildren to the park without the parent present.

• Only one Enhanced Pass can be purchased per Annual Pass. Should the Enhanced Members and Main Adult members wish to visit together, the Enhanced Passholder will have to pay full admission for the day.

 

Direct Debit Conditions – In addition to the T&Cs above

• All customers paying by direct debit agree to an initial term of 12 months.

• All customers paying by direct debit will be charged an admin fee. This fee is payable at the start of the contract and is non-refundable.

• Hobbledown will only accept one direct debit mandate per family group.

• Your first payment will be a prorated amount payable by credit or debit card.

• Failure to make any due payment will result in the Annual Pass being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any Annual Pass scheme run by Hobbledown.

• Hobbledown retains the right to recover all outstanding balances.

• Cancellation of the Annual Pass is only allowed after the initial 12 month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining.

• After the 12 month period the Annual Pass will continue until it is no longer required by the passholder.

• One calendar months’ notice is required in writing to cancel the Annual Pass. The notice period will begin from the first of the month after we receive your notice.

• Annual Passholders are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.

• Should Hobbledown choose to discontinue the Annual Pass scheme the Passholder will be notified in writing one month in advance.

• Monthly direct debits are a full binding contract between Hobbledown and the passholder, and will automatically continue until Hobbledown are notified otherwise in writing.

• The Management reserves the right to reject any application or withdraw without refund, any Annual Pass in the event of failure to comply with the Annual Pass Terms and Conditions and the Rules of Play.