Contact us

For all enquiries, including general, membership, schools, groups and parties:

We hope that we have answered most of the questions you may have in our FAQs section. However, if you can't find what you are looking for, then please send us an email and we will aim get back to you as soon as possible. Thank you for your patience!

Email:

hounslowinfo@hobbledown.com

Postal address:

Hobbledown West London Ltd, Staines Rd, TW4 5DS

(Please only use this postcode for writing to us. If you are trying to find us using Sat Nav or Google Maps, use the postcode TW14 0HH.)

Telephone:

0203 885 0074

Our lines are open 9am - 4pm Monday to Friday, and 9am - 4.30pm on weekends.

Feedback

Recently visited us? We'd love to hear what you think - fill in our feedback survey!

Feedback Survey

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to hounslowinfo@hobbledown.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.

For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.