You can email us at hounslowinfo@hobbledown.com or call us on 0203 885 0074!

The full address of our site is Hobbledown Heath, Staines Road, Hounslow, TW14 0HH

The link to our location on Google maps is here

If you visit us and then decide to upgrade to an annual membership within 7 days of your visit, and we'll refund the cost of your day tickets!

Visit this page to see how to take advantage of this deal.

 

You're never too old to play, but we do consider our main age group to be children 2-13 years old. Our zoo, pillows and soft play are suitable for younger guests, such as toddlers. Our outdoor play structures are designed to be exciting and challenging, and are most suitable for 5-13 year olds. Children must be supervised at all times whilst visiting Hobbledown Heath.

Yes - visit our parties page for more information on how to book your Hobbledown Heath party!

Members receieve discounts and perks; check each individual membership page for details.

We will host certain events throughout the year which will have charged entry - members will receive a discount on entry for these events.

Each person visiting the Park will need their own Pass, adults included. Under 2s are free, but you will still need to register a pass in their name with their Date of Birth.

You cannot use an Epsom specific membership at Hobbledown Heath. However we now offer a new multi-attraction membership. Find out more about the new Escapade membership here

Yes, Direct Debit memberships are available on Anytime Memberships only.

We do not offer discount on membership for Home Education customers. However, our membership represents great value and comes with a number of benefits. Members are entitled to a 15% discount for all children across all our parties and all animal experiences except Bird of Prey experiences. Members will also get discounted entry to our special events. And we offer a lifetime price guarantee – never pay a higher price as long as you renew your membership before your renewal date.

See a full list of vacancies across all of Escapade Ltd's sites on our careers page!

If you require a carer to accompany you on your visit, we will offer an admission ticket free of charge for them. This will be provided for you at the entrance once the team have checked the necessary paperwork. This could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.

We are big supporters of the emergency services! Any holders of a valid Blue Light Card should log on to their Blue Light card account for the latest offers.

Never fear - just get in touch with us via email or telephone if you'd like to report or enquire about something missing.

Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have taken the decision to introduce a £1 booking fee per transaction which will help recoup some of the fees we are charged. All guests still benefit from a discount off General Admission if booking online in advance.

As Hobbledown has a Zoo on site this is not possible. The only exception to this is assistance dogs, although some areas are excluded such as our walkthroughs and where animal demonstrations take place.
We ask for assistance dogs to be leashed in order to prevent potential nose to nose contact with some of our animals or undue stress to their welfare and well-being. 
Additionally, as we do daily walks with some of our animals such as reindeer, this is for the safety of the assistance dog, the handler, the zoo animals and the team.
If it is not possible to leash your assistance dog, please alert one of our team upon arrival so that we can better assist you during your visit experience. 
Please be warned that the car park is very open and provides very little shade. Dogs die in hot cars, so please keep them safe by leaving your pets at home.

Yes! For fully paid day guests, if extreme weather affects more than an hour of your visit and you have booked online, we will issue you a 50% discount voucher by email that is valid for a return visit within the stated timeframe. Party guests are not eligible for this.

Our tickets are subject to peak and off peak pricing. Peak pricing applies on weekends, school holidays, bank holidays and select other dates. Off peak days are non-holiday weekdays during termtime; tickets during this time will be cheaper.

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to hounslowinfo@hobbledown.com FAO The Manager, within 12 weeks of your visit.  Our management team will review your complaint and will be in touch within 7 days to resolve this for you. 

For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date. 

Please provide your name, booking reference number, email address and mobile number as part of your email.