FAQs
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Visitor Information Hounslow FAQs
Yes, Direct Debit memberships are available on Anytime Memberships only.
Yes - visit our parties page for more information on how to book your Hobbledown Heath party!
Hobbledown does not offer a rainy day guarantee.
Our adventure park and zoo is designed for all-weather fun, with plenty to explore indoors and out.
Rain or shine, there's always an adventure waiting.
We do not offer discount on membership for Home Education customers. However, our membership represents great value and comes with a number of benefits.
Members are entitled to a 15% discount for all children across all our parties and all animal experiences except Bird of Prey experiences. Members will also get discounted entry to our special events. And we offer a lifetime price guarantee – never pay a higher price as long as you renew your membership before your renewal date.
We are big supporters of the emergency services! Any holders of a valid Blue Light Card should log on to their Blue Light card account for the latest offers.
If you are an influencer or blogger and are interested in working with Hobbledown Heath for a collaboration or campaign, please email kat@escapadegroup.com
If you require a carer to accompany you on your visit, we will offer an admission ticket free of charge for them. This will be provided for you at the entrance once the team have checked the necessary paperwork. This could be any of the following: Evidence of DLA/PIP payments, Access Card, a National Disability Card or Carers Card, or a valid Blue Badge dated within the last 12 months.
We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to hounslowinfo@hobbledown.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.
For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavour to resolve promptly and will always keep you up to date.
Please provide your name, booking reference number, email address and mobile number as part of your email.
Upgrade your day tickets to an annual pass within 7 days of your visit and you'll only pay the difference!
Each person visiting the Park will need their own Pass, adults included. Under 2s are free, but you will still need to register a pass in their name with their Date of Birth.
Never fear - just get in touch with us via email or telephone if you'd like to report or enquire about something missing.
You're never too old to play, but we do consider our main age group to be children 2-13 years old. Our zoo, pillows and soft play are suitable for younger guests, such as toddlers. Our outdoor play structures are designed to be exciting and challenging, and are most suitable for 5-13 year olds. Children must be supervised at all times whilst visiting Hobbledown Heath.
We will host certain events throughout the year which will have charged entry - members will receive a discount on entry for these events.
You can email us at hounslowinfo@hobbledown.com or call us on 0203 885 0074!
For Anytime Annual Passes, you can visit any time we're open.
For Termtime Annual Passes, you can visit Monday - Friday, during termtime.
For Standard Annual Passes, you can visit anytime, excluding bank holidays, half terms & select weekends. The excluded Half Term and Selected Weekend Dates in 2025 are:
- 15.02.25 - 23.02.25
- 04.04.25
- 21.04.25
- 05.05.25
- 24.05.25 - 01.06.25
- 23.10.25 - 01.11.25
Our tickets are subject to peak and off peak pricing. Peak pricing applies on weekends, school holidays, bank holidays and select other dates. Off peak days are non-holiday weekdays during termtime; tickets during this time will be cheaper.
Like many other firms in our industry we must contend with rising costs which include our booking transaction costs too. We cannot continue absorbing these fees and so we have taken the decision to introduce a £1 booking fee per transaction which will help recoup some of the fees we are charged. All guests still benefit from a discount off General Admission if booking online in advance.
Party Hownslow FAQs
We do not include free party bags with our parties - very often these are thrown away or abandoned, which is not good for Hobbledown Heath or the planet!
We do offer optional add-on extras, which include our Hobbledown Heath themed Party Gifts, for £3 each.
Helping customers celebrate their special occasion safely is something we are passionate about at Hobbledown Heath. This means protecting people who may have allergies or intolerances.
The introduction of Natasha’s Law (The UK Food Information Amendment) came into force on 01/10/21. This means any birthday cakes, cupcakes or party celebration cakes brought into our venues by the party organiser must be either shop bought or baked by a reputable baker/cake maker. By law these suppliers will have to supply the allergens information.
Unfortunately homemade cakes will no longer be allowed to be brought into birthday parties.
It is your responsibility as organiser of the party to ascertain any allergies that your guests may have and take appropriate action.
Information required on your cake are below:
- Name of supplier (if not shop bought)
- Full ingredients list, with allergenic ingredients emphasised (for example in bold, italics or a different colour).
Each guest and the host will receive a link to enable attendees to declare any dietary requirement before the party day. Please complete this no later than 7 days prior to the party so that our Hobnosh team can prepare your feast.
Yes, you will need to include the party child in your booking numbers, along with the other guests.
If the host would like to book any party extras, these can be added at the time of booking or any time up to 7 days prior to the party date.
Each paid party child gets their 1 free accompanying adult, and the birthday child gets two!
You are welcome to bring extra siblings or adults on top of this, but they will require their own admission ticket which must be purchased in advance of the party date. They will not be included in the party activity or feast, but will be able to enjoy the rest of Hobbledown Heath in the meantime.
Wear your best playwear; we recommend long sleeve tops, trousers, and trainers/full shoes along with sun cream, wellies and raincoats in line with Mother nature’s preference of the day.
School & Education Hownslow FAQs
Unfortunately, school visits do not get access to the Great Barn.
500 is the biggest school group we have booked to date, so numbers are not an issue. However, we will always insist that there is a minimum 15 to qualify as a school visit, with a ratio of 1 adult for every 5 children.
If you have a very small school or only want to treat a very select number of pupils, then 15 is the minimum. All bookings need to be made in advance.
As long as you like, essentially! On off-peak days, we open at 9.30am and close at 5.30pm (teachers – if you manage that long we will give you a special medal!)
Yes - visit the Merchant's Shop, where there are lots of fabulous souvenirs that can be purchased. Our shop is not big, so we ask that you visit in small groups, and that all children are supervised.
Hobblers are not unreasonable people, so if there is a genuine issue we will do our very best to accommodate any changes.
We have a risk assessment and guidelines that can be used. Please email hounslowinfo@hobbledown.com for a copy.
All invoices need to be paid in full 14 days before your visit. Bookings will be cancelled 14 days before where payment has not been received.
The cancellation of bookings can be honoured up to 4 weeks before the booking date with no charge.
Please note the below charges if cancellations are required closer to the booked date:
Bookings cancelled within 28 days of their booking date - 50% of the invoice amount will be payable.
Bookings cancelled between 14 & 28 days of the booking - 75% of the invoice amount will be payable.
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The two free raffle tickets will be issued automatically with every confirmed school booking made from 05.10.2024.
- Raffle tickets are for general admission entry only.
- Tickets will be included as part of the same transaction at the point of booking, ensuring all records are maintained in one place without the need for separate documentation.
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Schools do not need to submit a separate request for tickets; they will receive them at the time of booking.
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The free raffle tickets are non-transferable and cannot be exchanged for cash or any other items.
- This offer is valid for school bookings made during the promotion period.
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The Escapade group reserves the right to modify or cancel this promotion at any time without prior notice.
- We reserve the right to withdraw the promotion without refund for misuse of the voucher or breach of terms and conditions.
- By participating in this promotion, schools agree to abide by these terms and conditions.
Please see the helpful FAQs below. If there is anything else you need to know about or are just curious about that isn’t covered here, please let us know by emailing us or phoning us on 0203 885 0074.
500 is the biggest school group we have booked to date, so numbers are not an issue! However, we will always insist that there is a minimum of 1 adult for every 5 children.
Bird of Prey Hownslow FAQs
No, you do not - Coda Falconry is based within Hobbledown Heath, so you will need to enter the park to get to your experience, but all experiences already include park admission within their price.
Lunch is not included in these packages; however, there are cafe facilities on the site, and you are welcome to bring your own food and drink if you wish.
The following experiences are completely suitable for disabled guests: 1 hour falconry, 2 hour falconry, Shadow a Falconer, Meet Loki the Raven and Beginner Photography Workshop! Other experiences may be unsuitable as they involve walking on uneven, natural land. However, please do contact one of our team if you have a query with regards to suitability, as we can often modify experiences to suit most needs.