Frequently asked questions
Below you’ll find some helpful FAQs. If there is anything else you need to know about or are just curious about that isn’t covered here, please let us know by emailing us or phoning us on 0203 885 0074.
Do we get access to the indoor play barn?
Unfortunately, school visits do not get access to the Great Barn.
Child Hobblers – how many is too many?
500 is the biggest school group we have booked to date, so numbers are not an issue. However, we will always insist that there is a minimum 15 to qualify as a school visit, with a ratio of 1 adult for every 5 children.
What is the minimum number of children needed to qualify for the school/group rate?
If you have a very small school or only want to treat a very select number of pupils, then 15 is the minimum. All bookings need to be made in advance.
How long can we stay?
As long as you like, essentially! On off-peak days, we open at 9.30am and close at 5.30pm (teachers – if you manage that long we will give you a special medal!)
Is there a shop where children can buy souvenirs and gifts?
Yes - visit the Merchant's Shop, where there are lots of fabulous souvenirs that can be purchased. Our shop is not big, so we ask that you visit in small groups, and that all children are supervised.
What happens if one member of our group can’t come?
Hobblers are not unreasonable people, so if there is a genuine issue we will do our very best to accommodate any changes.
Can you help with our risk assessment?
We have a risk assessment and guidelines that can be used. Please email hounslowinfo@hobbledown.com for a copy.
What are the terms and conditions for payment?
All invoices need to be paid in full 14 days before your visit. Bookings will be cancelled 14 days before where payment has not been received.
The cancellation of bookings can be honoured up to 4 weeks before the booking date with no charge.
Please note the below charges if cancellations are required closer to the booked date:
Bookings cancelled within 28 days of their booking date - 50% of the invoice amount will be payable.
Bookings cancelled between 14 & 28 days of the booking - 75% of the invoice amount will be payable.
